Old Mutual Nigeria has introduced an electronic channel to ensure continuous and convenient access to insurance benefits for its customers, amidst the business lockdowns enforced to combat the rapid spread of COVID-19 in Nigeria.
The Nigerian subsidiary of Old Mutual Limited, a pan-African insurance firm and global financial services provider, has announced the launch of an e-claims channel that allows policyholders to make claims through its digital and mobile-friendly e-commerce web portal, ensuring uninterrupted access to the benefits of insurance during the lockdown.
This initiative aligns with the company’s commitment to delivering accessible, swift, convenient, affordable, and exceptional customer-service inspired insurance services to Nigerian customers.
Alero Ladipo, Executive Head of Marketing at Old Mutual Nigeria, expressed the brand’s dedication to leveraging digital innovations to enhance accessibility to its insurance solutions for customers in Nigeria. She emphasized that the revamped e-commerce web portal is aimed at meeting customers’ needs, particularly in light of the COVID-19 outbreak which has led to remote working and movement constraints.
Customers can now easily initiate a claim by visiting the website www.oldmutual.com.ng, clicking on the ‘Make a Claim’ button, filling the form with relevant details, and selecting “Claim” from the drop-down menu. This streamlined process ensures that the customer’s claim will be processed and paid within 48 hours. Additionally, customers can make other requests such as part-withdrawals on their Savings Policy or surrenders as required.
Old Mutual is dedicated to fostering trust with customers and providing innovative services and products that cater to the unique needs of both individual and corporate customers, all conveniently available at their fingertips.
ABOUT OLD MUTUAL
Old Mutual General Insurance Company and Old Mutual Nigeria Life Assurance Company are part of the globally acclaimed Old Mutual brand, which has over 175 years of experience in providing life assurance, wealth, personal finance, savings, and general insurance services.
Since entering the Nigerian market, Old Mutual has utilized its heritage and expertise to launch a diverse range of insurance solutions tailored to the unique needs of Nigeria’s insurable population and corporate clients.